If there is a problem with the items you have purchased from us, all you have to do is contact us. We promise that if the problem is our fault, we will offer to put things right with a full refund or a replacement.
Refunds, Replacements and Returns
We love what we do and take great pride in our products. But if you receive a product from us that is damaged; or is not as described; or you have received the incorrect item, please contact us to let us know and we will offer a refund or a replacement.
Mistake Made During Ordering
If you make a mistake with your order, such as you ordered the wrong product or entered an incorrect delivery address; please contact us immediately. As we process orders fast (usually within 24 business hours), we need to know before completing your order. But if you contact us after we have processed your order, unfortunately we cannot ammend it.
Sometimes we notice what appears to be a mistake when we are processing an order, in which case, we will attempt to contact with you to clarify your order. If we are unable to contact you or don't hear from you before the order is processed (within 24 business hours), we will assume the order is correct and send it as ordered.
If you need to cancel your order, please contact us immediately. We are only able to cancel your order and offer a refund if you contact us BEFORE we complete your order (usually within 24 business hours).
Refunds will be processed back into the account you used to place the order. For example, if you placed your order using a credit card, we will refund back to the same credit card.
If you placed your order using Paypal, we will refund back into the Paypal account used. Once a refund has been processed, please allow a few days for the refund to appear in your account.
To complete your order, we require such information as your name, email address, phone number and postal address. We do not use this information for anything else and will not give your details out to anyone.
We will NEVER sell your details to anyone, ever.
You can confidently visit and purchase from us without hesitation.
How do we protect your information?
All information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database. So, we use the most up to date, secure and safe system available.