FAQs

What is an Opening Fairy Door?

 

 

A Fairy Door is a tiny door that you put on a wall, shelf or cupboard, to create a doorway into a magical world of make-believe and fantasy – a doorway for fairies to enter.

An Opening Fairy Door is a fairy door that actually opens outwards. When it is attached to the wall, the door is still able to open and close – an opening doorway to endless imaginative play! (Most fairy doors on the market do not open outwards, so when they are placed on a wall, the door remains closed.)

Why Should I have a Fairy Door?

Fairy doors draw a child into a world of imagination and make-believe. They inspire a child’s sense of creativity, nurtures their imagination and creates special childhood memories.

They are also a wonderful way for parents to interact and engage by secretly leaving little notes, gifts and treats “from the fairies”… to keep the ‘magic’ alive. Which also in turn encourages positive behaviour and can help a child through difficult times.

Where do I put my Opening Fairy Door?

The most popular place to put your Opening Fairy Door is on a wall – normally just above the skirting board.

Other places include on a shelf, a dressing table, a bench or cupboard. A lot of our customers also place them in display or shadow boxes. Once your fairy door is attached, the fairies know, and they will visit!

How do I attach my Opening Fairy Door?

We recommend attaching your fairy door with blu-tac, so it can be easily moved when needed.(not included)

However if you prefer something more permanent, we recommend using 3M double sided adhesive mounting pads. (these are not included)

What is included with my Opening Fairy Door?

Each of our single timber, hand crafted Opening Fairy Doors include: a removable background scene, a jar of fairy dust, a tiny fairy door key, a Fairy Certificate and an Information Sheet!

Each of our timber, hand crafted Starter Sets include: 1 opening fairy door with removable background scene, mailbox, window with background, 2 piece fence, a jar of fairy dust, a tiny fairy door key, a Fairy Certificate and an Information Sheet!

Our Play Sets include 10 Pieces which are manufactured from “Polymer” and include: 1 opening fairy door with removable background scene, mailbox, window (with removable background scene, Fairy Letter & envelope set, 2 piece fence, Sheet of Wall Stickers, play fairy, Story Booklet, Fairy dust, Fairy Certificate with Encelope and an information Sheet.

The magic begins as soon as your child opens the box!

Shipping?

We ship within Australia, New Zealand and the UK

We offer:

Within Australia….

  • $9.95 Flat Rate Shipping Australia Wide
    Regular Parcel Post within Australia for Retail orders only
    Delivery time indicated by Australia Post is:  3 – 7 Business Days

 

  • Express Post (within Australia only)
    Delivery time indicated by Australia Post is:  Overnight to Australian Metro Areas only
    Please check if your location is within the Express Post network by clicking here … Express Post Overnight Postcodes

 

  • FREE shipping on orders over $300 Australia Wide
    Regular Parcel Post within Australia for Retails orders only

 

We also offer 24 Business Hour Dispatch from our Melbourne workshop (for orders that do not require any amendments)

And if you place your order before 6am any business day, it will be dispatched THAT DAY! (if it doesn’t require any amendments)

 

Our Shipping provider is Australia Post (although for some larger orders we ship by Courier).

 

New Zealand and the UK:

  • International Standard: (Australia Post)
    Delivery time indicated by Australia Post is:  6 – 10 Business Days

 

All box or satchel orders include TRACKING and your Tracking Number will be emailed to you once your order has been completed. (This email will be from “Auspost” and can sometimes be captured by your “Junk Folder”).  Very small orders which are sent in an envelope or Post Pac,  do not include Tracking.  

You can track your order’s journey by entering your Tracking Number here….. Aus Post Tracking


Please note.… we take great pride in our super fast dispatch but please understand that once an order leaves us, we are then dependent upon Australia Post’s efficiency to deliver your order quickly. 

 

How Do I Pay for My Order?

 

 

We offer 5 easy methods of payment:  Credit Card, Paypal, Afterpay, Phone and Email payments.

Credit Card

opening fairy doors paymentTo pay with your Mastercard or Visa, select the “Credit Card” option at Checkout and then enter your card details.

We process credit card payments using “eWay” which offers the highest level of “SSL” encryption security technology available.

You will know your order has been successfully placed when you receive an automated “Order Confirmation” email from us. If you don’t receive this email, your order either has not been received successfully OR you have entered an incorrect email on our website. Please check with us to be sure.

 

Paypal

opening fairy doors paypalTo pay with your Paypal account, select “Paypal” at Checkout.

You will be taken to the Paypal site, where you will confirm your payment and then be returned back to our website. You will know your order has been successfully placed when you receive an automated “Order Confirmation” email from us. If you don’t receive this email, your order either has not been received successfully OR you have entered an incorrect email on our website. Please check with us to be sure.

 

AfterPay

opening fairy doors afterpayAfterpay is only available within Australia.

Selecting Afterpay means that you can purchase now, receive your order shipped as normal and then pay it off over 4 equal fortnightly payments. For more details, click here…. https://www.afterpay.com.au/buy-with-afterpay/

You will know your order has been successfully placed when you receive an automated “Order Confirmation” email from us. If you don’t receive this email, your order either has not been received successfully OR you have entered an incorrect email on our website. Please check with us to be sure.

 

 

Phone Orders

opening fairy doors paymentIf you prefer, you can place your order over the phone and pay using your Credit Card. We accept Mastercard & Visa.

Simply call us on: 0402 914 202

If we are unable to answer at the time you call, we are usually in our workshop, so please leave a message, we will always return your call.

 

 

 

Email Orders

opening fairy doors paymentYou can also email your order to us at [email protected]

Please include your postal address & phone details and we will either email you a Paypal invoice or call you for Credit Card payment.

 

 

 

What if I need a refund or to return an item?

 

We love what we do and take great pride in our products, so if you receive a product from us that is damaged; is not as described; or you received the wrong item, please contact us and we will be happy to offer a refund.

We simply ask that you provide a photo of the problem so we know what has happened

If you need to return an item due to an error on our part, we will forward a pre-paid, return addressed satchel to you to use.

What do I do if I have made a mistake with my order?

 

If you make a mistake with your order, please contact us before 6am on any business day.

As we commence dispatching our orders at 6am each day, we need to receive any corrections before then. 

Sometimes we notice what appears to be a mistake, in which case, we will attempt to contact you for clarification. However, if we are unable to contact you, we will assume the order information is correct and will ship as instructed on your order.

 

 

Can I cancel my order?

If we receive your cancellation before we process your order, we certainly will be able to cancel it.

We commence dispatching orders from 5am each business day, so we need to receive any cancellations before this time.

 

Unfortunately, once we have processed your order – finalised your Postage and Tracking – we cannot cancel it

Please call us and we will be able to let you know

What age should my child be before they and enjoy an Opening Fairy Door?

 

Our products contain small, movable parts, so it is important to consider the age of your child and their stage of development to determine if our products are suitable.

It is the responsibility of the parent / guardian / carer to gauge the suitability of our products for their intended recipient.

Our products are not toys. They require gentleness and cannot be handled roughly. 

They are therefore NOT suitable for young children without adult supervision

Do you accept international orders?

We ship our products across Australia, New Zealand and the UK.