FAQs

What is an Opening Fairy Door?

 

A Fairy Door is a tiny door that you put on a wall, shelf or cupboard, to create a doorway into a magical world of make-believe and fantasy – a doorway for fairies to enter.

An Opening Fairy Door is a fairy door that actually opens outwards. When it is attached to the wall, the door is still able to open and close – an opening doorway to endless imaginative play! (Most fairy doors on the market do not open outwards, so when they are placed on a wall, the door remains closed.)

Why Should I have a Fairy Door?

Fairy doors draw a child into a world of imagination and make-believe. They inspire a child’s sense of creativity, nurtures their imagination and creates special childhood memories.

They are also a wonderful way for parents to interact and engage by secretly leaving little notes, gifts and treats “from the fairies”… to keep the ‘magic’ alive. Which in turn also encourages positive behaviour and can help a child through difficult times.

Where do I put my Opening Fairy Door?

The most popular place to put your Opening Fairy Door is on a wall – normally just above the skirting board. Other places include on a shelf, a dressing table, a bench or cupboard. A lot of our customers also place them in display or shadow boxes. Once your fairy door is attached, the fairies know, and they will visit!

How do I attach my Opening Fairy Door?

We suggest attaching your fairy door with blu-tac, so it can be easily moved when needed. However if you prefer something more permanent, we recommend using 3M double sided adhesive mounting pads. (these are not included)

What is included with my Opening Fairy Door?

Each of our single timber, hand crafted Opening Fairy Doors includes a removable background scene, a jar of fairy dust, a tiny fairy door key, a Fairy Certificate and an Information Sheet!

Each of our timber, hand crafted Starter Sets include: 1 opening fairy door with removable background scene, mailbox, window with background, 2 piece fence, a jar of fairy dust, a tiny fairy door key, a Fairy Certificate and an Information Sheet!

Our Play Sets include 10 Pieces which are manufactured from “Polymer” and include: 1 opening fairy door with removable background scene, mailbox, window (with removable background scene, Fairy Letter & envelope set, 2 piece fence, Sheet of Wall Stickers, play fairy, Story Booklet, Fairy dust, Fairy Certificate with Encelope and an information Sheet.

The magic begins as soon as your child opens the box!

Shipping?

We ship across Australia and internationally to New Zealand and the United Kingdom

We dispatch orders within *24 Business Hours from our Melbourne workshop (*for orders that do not require any amendments)

Within Australia:

  • Flat Rate* $9.95 Shipping (Regular Parcel Post within Australia for Retail orders only)
    Delivery Time indicated by Australia Post is:  3 – 7 Business Days
  • Express Post (within Australia only)
    Delivery Time indicated by Australia Post is:  Overnight to Australian Metro Areas only
    Check if your location is within the Express Post network by clicking here … Express Post Overnight Postcodes
  • Free Shipping*** (Regular Parcel Post within Australia for Retails orders only)
    For orders $300 and over

Our Shipping provider is Australia Post (although for some larger orders we ship by Courier).

 

New Zealand and UK:

  • International Standard Postage: (Australia Post)
    Delivery Time indicated by Australia Post is:  6 – 10 Business Days

 

All shipping includes TRACKING and your Tracking Number will be emailed to you once your order has been completed. You can track your order’s journey by entering your Tracking Number here…. Aus Post Tracking


Please note
…. we take great pride in offering a super fast dispatch of orders from our workshop but please understand that once an order leaves us, we are then dependent upon Australia Post’s efficiency to deliver your order quickly.

*Flat Rate $9.95 Shipping applies to Regular Parcel Post within Australia for Retail Customers only.
(Flat Rate Shipping does not apply to Wholesale or New Zealand or UK orders)

 

*Flat-Rate Shipping is only available to Retail Customers

** Free Shipping is only available to Australian Retail Customers and is shipped by Regular Parcel Post within Australia.

How Can I Pay for My Order?

We offer 3 SAFE methods of payment:  Credit Card (processed by eWay Secure Gateway), Paypal and Afterpay

Our prices include GST

Credit Card

To pay with your Mastercard or Visa, select the “Credit Card” option at Checkout and then enter your card details.

We process credit card payments using “eWay” which offers the highest level of “SSL” encryption security technology available.

You will know your order has been successfully placed when you receive an automated “Order Confirmation” email from us and your payment receipt from eWay. If you don’t receive these emails, your payment has not been submitted successfully OR you have entered an incorrect email address on our website. Please check with us to be sure.

Paypal

To pay with your Paypal account, select “Paypal Express” at Checkout.

You will be taken to the Paypal site, where you will confirm your details and payment, then pop back to our website. If your payment has been successful, it will have a message at the top of the screen to confirm your order success. You will also receive an automated “Order Confirmation” email from us and from Paypal. If you don’t receive this email, your payment either has not been submitted successfully OR you have entered an incorrect email address. Please check with us to be sure or you can double check directly by logging into your Paypal account to see if your payment has gone through.

AfterPay

Selecting to pay for your order with Afterpay means that you can purchase now, receive your order shipped as normal and then pay it off over 4 equal fortnightly payments. For more details, click here…. https://www.afterpay.com.au/buy-with-afterpay/

 

Phone Orders

If you prefer, you can place your order over the phone and pay using your Credit Card. We accept Mastercard & Visa.

Ph: 0402 914 202

If we are unable to answer at the time you call, we are usually in our workshop, so please leave a message, we will always return your call.

 

Email Orders

You can also email your order to us at fairy@openingfairydoors.com.au

Please include your postal address & phone details and we will email you a Paypal invoice.

What if I need a refund or to return an item?

We love what we do and take great pride in our products. But if you receive a product from us that is damaged; or is not as described; or you have received the incorrect item, please contact us and we will offer a refund. We ask that you provide a photo of the problem so we know what has happened.

What do I do if I have made a mistake with my order?

If you make a mistake with your order, such as ordering the wrong product or you entered an incorrect delivery address; please contact us quickly. As we process orders within 24 business hours, we need to know any corrections before completing your order. Once we have processed your order, we cannot make adjustments.

Sometimes we notice what appears to be a mistake, in which case, we will attempt to contact you for clarification. If we are unable to contact you, we will assume the order is correct and will send it as ordered.

Can I cancel my order?

If you need to cancel your order, please contact us before we process it (within 24 business hours). We can only cancel your order if you contact us BEFORE we have completed your order.

How should I care for my Opening Fairy Door?

BE GENTLE with your Fairy Door

Your fairy door contains small pieces and movable parts, which can be dislodged or broken by being rough.

What age should my child be before they and enjoy an Opening Fairy Door?

CHOKING HAZARD

Our Fairy Doors and accessories are NOT suitable for children under 5 years without adult supervision

Do you accept international orders?

We ship our products across Australia, New Zealand and the United Kingdom.