FAQ

What is an Opening Fairy Door?

A Fairy Door is a tiny door that you put on a wall, shelf or cupboard, to create a doorway into a magical world of make-believe and fantasy – a doorway for fairies to enter.

An opening fairy door is a fairy door that actually opens outwards. When it is attached to the wall, the door is still able to open and close - an opening doorway to endless imaginative play! (Most fairy doors on the market do not open outwards, so when they are placed on a wall, the door remains closed.)

Why Should I have a Fairy Door?

Fairy doors draw your child into a wondrous world of imagination and possibility. They inspire a child’s creativity, nurtures their imagination and creates special childhood memories.

They are also a great way for parents to interact by secretly leaving little notes, gifts and treats "from the fairies"... to keep the 'magic' alive. Which in turn can also encourage positive behaviour and assist through difficult times.

Where do I put my Opening Fairy Door?

The most popular place to put your fairy door is on a wall – normally just above the skirting board. Other places include on a shelf, a dressing table, a bench or cupboard. A lot of our customers also place them in display or shadow boxes. Once your fairy door is attached, the fairies know, and they will visit!

How do I attach my Fairy Door?

We suggest you attach your fairy door with blu-tac, so it can be easily moved when needed. Or if you prefer something more permanent, 3M double sided sticky foam mounting pads are great.

What is included with my Opening Fairy Door?

Every Opening Fairy Door purchased from us includes the background scene, a jar of fairy dust, a tiny fairy door key and a Fairy Certificate! So the magic begins as soon as your child opens the box!

Refunds, Replacements and Returns

We love what we do and take great pride in our products. But if you receive a product from us that is damaged; or is not as described; or you have received the incorrect item, please contact us and we will offer a refund or a replacement.

Mistakes During Ordering
If you make a mistake with your order, such as you ordered the wrong product or entered an incorrect delivery address; please contact us quickly. As we process orders super fast (usually within 24 business hours), we need to know any corrections before completing your order.

Sometimes we notice what appears to be a mistake, in which case, we will attempt to contact you to clarify your order. If we are unable to contact you or don't hear from you before the order is processed (within 24 business hours), we will assume the order is correct and send it as ordered.

Cancelling orders
If you need to cancel your order, please contact us super fast. We can only cancel your order if you contact us BEFORE we complete your order (which is usually within 24 business hours).

BE GENTLE with your Fairy Door

Fairy Doors need to be handled gently. Your fairy door contains small pieces and movable parts, which can be dislodged or broken by being rough.

CHOKING HAZARD

Our Fairy Doors and accessories are NOT suitable for children under 5 years without adult supervision 

Please note... we ONLY ship within Australia

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